Facteurs Humains en Santé

Technical expertise is not enough to be a successful healthcare player. Analysis of incidents in high-risk industries reveals the weight of organizational and human factors, key elements of safety, particularly in patient care.

• With an understanding of these principles, any healthcare professional can develop non-technical skills and optimize the quality of care. The subject is wide-ranging, encompassing issues of communication, management and quality of life at work... everything that has an effect on performance.

• A practical tool, this book offers the reader "keys to understanding" the essential concepts and "keys to acting" on a daily basis. Written in a concise, educational style, each chapter is also illustrated by a real-life story and feedback.

• Without claiming to be exhaustive, this book, which brings together 60 experts from different backgrounds, is the first to be aimed at all professional categories closely or remotely involved in care, in order to provide them with concrete answers.

Making the healthcare system safer is a challenge that requires the attention of all personnel. Whether you're a healthcare worker, administrative staff, manager, member of governance or involved in the support functions of a healthcare organization, it's time to take ownership of the "human factors" principles and integrate this knowledge into your practices!